Privacy Policy

Effective Date: April 26, 2025

At VIVA Virtual Solutions LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the information you share when using our services. we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when using our services, including lead management, AI-driven outreach, appointment scheduling, and marketing automation.

Information We Collect

When you use our services or visit our website, we may collect:

Your name, phone number, and email address

Details about your business, lead management, and marketing automation needs

Information from SMS or email opt-ins

Technical information such as IP addresses, browser types, and access times

Cookies and other tracking technology to enhance your experience

How We Use Your Information

We use your information to:

Provide lead management, AI-powered outreach, and marketing automation services you request

Schedule appointments and manage your communication with prospects

Send updates about your service requests and platform usage

Share promotional offers only if you have opted in

Improve our website, tools, and overall customer experience

Respond to inquiries or support needs

We do not sell, rent, or share your personal information with third-party affiliates, partners, or unrelated companies.

SMS Communication and Consent

By opting in to receive messages from VIVA Virtual Solutions LLC:

You consent to receive service updates, alerts, reminders, and promotional messages related to your account or services.

Message frequency may vary based on your interactions.

Standard message and data rates may apply.

You can opt out at any time by replying STOP, or get assistance by replying HELP.

Data Security

We implement appropriate security measures to protect your data, including encryption and secure storage. While we strive to keep your information safe, no online system is 100% secure, and we cannot guarantee absolute security.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Cookies and Tracking Technology

We use cookies and similar tools to:

Improve website functionality and user experience

Customize content and service recommendations based on your activity

You may disable cookies in your browser settings, though some features of our platform may not function properly.

Changes to This Policy

VIVA Virtual Solutions LLC may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.